180 000 consumers of US flight services responded to the American Customer's Satisfaction Index (ACSI) survey in March, 2017 and the airline was rated the of the big airlines.
The survey analyzed data from all business sectors and it was carried out prior to the Dr. David Dao incident.
United is ranked bottom among the legacy airlines with a score of 70 points, up by two from last year's score of 68.
The lower rating is highly regarded to flight delays, fees and cancellations. 4 out of 10 passengers revealed that this year they paid a fee to check in their luggage, while a third of business class travelers filled a complaint with the company they flew with.
ACSI Top 10 US Airlines
1). JetBlue
2) Southwest
3). Alaska
4). American
5). Delta
6). All other
7). Allegiant
8). United
9). Frontier
10). Spirit
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