Air Zimbabwe last week resorted to handwritten boarding passes revealing the extent of rot the parastatal is on the verge. The whole of last of week was awash with bad jokes about the development.
The situation came against the standard electronic ticketing system used in the aviation industry approved by the International Air Transport Association (IATA), a body that ensures airline safety, security and efficiency.
One passenger detailed that the issued documents do not have any security features such as a barcode, and appeared "very fake."
And Air Zimbabwe sales and marketing manager Christopher Kuenda confirmed that all flight details, including names and seat numbers, were written in ink for some passengers travelling to Johannesburg to Bulawayo and Victoria Falls.
"What is happening is that we're combining flights, Joburg - Bulawayo and Joburg - Victoria Falls. It becomes difficult to combine loads because of capacity.
"The printing pass system is programmed for one flight, so we print for the flight with more passengers. The rest is handwritten.
"It is not like the system is down or the airline is facing any problems and it's not like this is happening with all our flights, it's just one flight," he said to the Daily News.
Source: Daily News Zimbabwe
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